Privacy Policy

Privacy Policy Effective Date: 8/18/2026

Last Updated: 8/18/2026

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Elevated Animal Care, LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit www.elevatedanimalcare.com, contact us, request pet-sitting services, or otherwise interact with our business. This Privacy Policy explains what information we may collect, how we use and protect it, and the choices you may have regarding your information.

1. Information We CollectWe may collect information that you voluntarily provide to us, including: Your name, Email, address, telephone number, Home or service address, Emergency contact information, Information submitted through contact, inquiry, or booking formsRequested service dates and scheduling informationInformation about your pets, including names, breeds, ages, routines, feeding instructions, behavioral information, and care needs.  Veterinarian and emergency care information.  Access or entry instructions when necessary to provide pet-sitting services. Communications you send to us by email, text message, phone, or through our website or booking system. We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device type, referring website, pages visited, and general website usage information.

2. How We Use Your InformationWe may use the information we collect to:

• Respond to questions and service inquiries

• Schedule and provide pet-sitting and related services

• Communicate with you regarding bookings, appointments, pet care, and service updates

• Maintain information necessary to safely care for your pets

• Process payments and maintain transaction records

• Provide customer support

• Operate, maintain, and improve our website and services

• Protect our business, customers, pets, and property from fraud, misuse, or security threats

• Comply with applicable legal and regulatory requirements

• We do not sell your personal information.

3. Pet Care and Home Access InformationBecause pet-sitting services may take place in your home, you may provide us with information necessary to access your property and safely care for your pets.We treat information such as entry instructions, alarm information, key information, pet medical information, and emergency contacts as sensitive business information and use it only as reasonably necessary to provide services, address emergencies, protect safety, or comply with legal obligations.We encourage clients not to submit passwords, alarm codes, or other highly sensitive access information through unsecured website contact forms unless specifically requested.

4. Payments: If you make payments online, payments may be processed by a third-party payment processor such as [Stripe/Square/PayPal/Other Provider].We may receive information about your transaction, such as the amount paid, date of payment, and transaction status. We generally do not directly receive or store your complete credit or debit card number when payments are processed by a third-party payment provider.Your payment provider's collection and use of your information is governed by its own privacy policy and terms.

5. Cookies and Website AnalyticsOur website may use cookies and similar technologies to operate properly, remember preferences, understand website traffic, and improve the visitor experience.We may also use third-party analytics or website services, such as [Google Analytics/Other Service], that collect information about how visitors interact with our website.You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect how some portions of the website function.

6. How We Share InformationWe may share personal information only when reasonably necessary, including with:

Employees, contractors, or pet sitters who need the information to provide servicesWebsite hosting and technology providersBooking and scheduling platformsPayment processors

Email, messaging, or customer communication providers

Professional advisers, such as accountants, attorneys, or insurers

Veterinarians, emergency contacts, or other appropriate parties when reasonably necessary for the health or safety of an animal or person

Government authorities or other parties when required by law or legal process

We may also disclose information when reasonably necessary to protect our rights, property, customers, pets in our care, employees, contractors, or others.

We do not sell or rent customer information to third parties for their independent marketing purposes.

7. Photos and Pet UpdatesAs part of our services, we may take photographs or videos of pets to provide owners with updates about their care.We will not use identifiable photographs of your home, personal belongings, or private information for advertising or public marketing without appropriate permission.If we wish to use photographs or videos of your pet for our website, social media, advertising, or other promotional purposes, we may request your permission where appropriate.

8. Data SecurityWe use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or loss.However, no website, electronic communication, or data storage system can be guaranteed to be completely secure. You should use care when sending sensitive information electronically.

9. Data RetentionWe may retain personal information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, protect legitimate business interests, and comply with applicable laws.When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

10. Children's PrivacyOur website and services are not directed toward children under 13, and we do not knowingly collect personal information online directly from children under

11.If we learn that we have collected personal information directly from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

12. Your Privacy ChoicesDepending on where you live and applicable law, you may have certain rights concerning your personal information.You may contact us to request that we:

Provide information about personal information we maintain about you

Correct inaccurate or outdated informationDelete certain personal information where appropriate

Update your communication preferences

Some information may need to be retained for legal, accounting, safety, contractual, or legitimate business purposes.

To make a privacy-related request, contact us using the information below.

13. Email and Marketing CommunicationsIf you choose to receive promotional emails or other marketing communications from us, you may opt out at any time by using the unsubscribe instructions provided in the communication or by contacting us.We may still send non-promotional communications that are necessary for an existing booking or business relationship, such as appointment confirmations, service updates, invoices, or pet-care communications.

14. Third-Party WebsitesOur website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of third-party websites.We encourage you to review the privacy policies of third-party services before providing personal information to them.

15. Changes to This Privacy PolicyWe may update this Privacy Policy periodically to reflect changes to our business practices, website, services, or legal requirements.When we make changes, we will update the “Last Updated” date at the top of this policy. Material changes may also be communicated through our website or by other appropriate means.

16. Contact Us if you have questions about this Privacy Policy or how we handle your personal information, please contact:

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Elevated Animal Care, LLC

7967 Devnonshire Heights Road, Hummelstonw, PA. 17036

Email: angela@elevatedanimalcare.com

Phone: 717-623-0796

Website: www.elevatedanimalcare.com